Operations Supervisor - Berlin

Green Mountain Transit • Berlin, VT

2d • Onsite

About The Position

Responsible for providing supervision and supporting the daily operations for the fixed route and demand response services. Communicate consistent and accurate information to Bus Operators and the public. Ensure compliance with ADA and DOT regulations through regular and consistent daily observation and counsel. Assigns and directs Bus Operators and Dispatchers. Supports and assists Bus Operators; provides feedback and training. Provides customer service through daily interaction with passengers, the community, and GMT’s community partners. Ensures all scheduled routes are performed in a timely and accurate manner. Monitors and manages Bus Operator compliance with route and schedule adherence. Manages detours/road closures and other interruptions to transit service; adjusts service accordingly and communicates with the marketing department. Monitors on-time performance (OTP) and manages OTP digital integrity. Observes and reports information to GMT Operations management. Drives transit bus in revenue service, non-revenue service, or as required by GMT management. Work in the Dispatch Office as required. Facilitates and implements new bid schedules. Conducts reasonable suspicion assessment as required. Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations. Responds to accidents and incidents and documents per operating procedure. Makes and/or recommends disciplinary action when Bus Operators violate company standards and legal regulations. Performs other duties as assigned.

Requirements

• Thorough knowledge of the safe and efficient operation of the transit bus routes.
• Proficient in or have the ability to become proficient in Microsoft Office Suite, and Google Mail.
• Ability to work and communicate effectively with a diverse population.
• Ability to work effectively in an environment with multiple competing priorities.
• Ability to exercise good judgment as situations arise.
• A Class B Commercial Drivers’ License with Passenger endorsements is required.
• A clean driving record.
• Ability to pass standard background checks.
• A DOT medical physical.
• A pre-employment drug screen.

Nice To Haves

• An Associate’s degree and a minimum of three (3) years’ experience in a transit-related field is preferred.

Responsibilities

• Providing supervision and supporting the daily operations for the fixed route and demand response services.
• Communicating consistent and accurate information to Bus Operators and the public.
• Ensuring compliance with ADA and DOT regulations through regular and consistent daily observation and counsel.
• Assigning and directing Bus Operators and Dispatchers.
• Supporting and assisting Bus Operators; providing feedback and training.
• Providing customer service through daily interaction with passengers, the community, and GMT’s community partners.
• Ensuring all scheduled routes are performed in a timely and accurate manner.
• Monitoring and managing Bus Operator compliance with route and schedule adherence.
• Managing detours/road closures and other interruptions to transit service; adjusting service accordingly and communicating with the marketing department.
• Monitoring on-time performance (OTP) and managing OTP digital integrity.
• Observing and reporting information to GMT Operations management.
• Driving transit bus in revenue service, non-revenue service, or as required by GMT management.
• Working in the Dispatch Office as required.
• Facilitating and implementing new bid schedules.
• Conducting reasonable suspicion assessment as required.
• Maintaining a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Responding to accidents and incidents and documenting per operating procedure.
• Making and/or recommending disciplinary action when Bus Operators violate company standards and legal regulations.
• Performing other duties as assigned.

Benefits

• Starting wage is $35.65 per hour.
• This is a full-time, non-exempt, 40 hours a week position, and may include overtime.
• 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
• 92.5% paid health care coverage by GMT including medical, dental, vision, and prescription.
• 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
• GMT offers 457 Retirement Plans.
• After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree