Operations Supervisor

Ellis Medicine•Schenectady, NY

20d•Onsite

About The Position

The Operations Supervisor will function as a “Working Supervisor” who will not only oversee, but also assume clerical coordinator duties, case manager duties and Medical Assistance duties as needed. The Operations Supervisor is responsible for the oversight of daily business activities of the practice. The Operations Supervisor will assume other duties as delegated by the Practice Administrator or Practice Manager.

Requirements

High school graduate or equivalent.
3 years related experience in healthcare office setting or other applicable office Practice Experience.
Certified Medical Assistance for those areas utilizing this position in that role

Responsibilities

Able to perform all clerical coordinator duties, case coordinator, scheduling coordinator and medical assistant duties as they apply to the day-to-day operations.
Cover any gaps in staffing as needed, up to and including filling in themselves.
Answering of multiple phone lines
Maintain daily schedule of patients and providers
Ability to manage the front desk and the duties for checking in and out of patients
Cash reconciliation at end of day
Responsible ordering of office and medical supplies.
Instrumental in assuring positive staff efforts in improved customer service and patient satisfaction, assist with trouble shooting patient concerns in a timely manner.
EMG Quality Management set clear and measurable goals for ALL staff to address, document and manage quality metrics.
Provide direction to clerical staff, managing daily activity of engagement from all staff including Providers, Clinical and Clerical Support Staff.
Maintaining of TJC standards within the practice via weekly rounds.
Instrumental in supporting clinical and administrative operations of the practice.
Assisting with preparation of yearly evaluations.
Assisting with the discipline of employees.
Assisting with the onboarding and orientation of new employees.
Assisting with the implementation of new programs such as EMR and becoming a Superuser of these programs.
All other duties and activities as assigned by the Practice Leader.