Operations Supervisor

MedSpeed • Franklin Township, PA

1d • Onsite

About The Position

MedSpeed is a healthcare logistics company that partners with organizations nationwide to transport vital medical supplies and specimens. The company emphasizes teamwork, integrity, and growth, maintaining an entrepreneurial spirit and close-knit culture. The Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

Requirements

• Successful experience applying quality management principles
• Strong project management skills
• Excellent written and oral communication, strong interpersonal skills
• Strong customer relation skills, demonstrated ability to interact with key decision makers
• Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
• Collaborative work style, able to work well within and across departments
• Result & action oriented with a sense of urgency
• Rational thinker with the ability to excel in stressful situations
• Demonstrated leadership ability
• Strong computer skills, Microsoft Office Suite proficiency

Nice To Haves

• Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field
• 1-3 years of progressive business experience preferred

Responsibilities

• Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
• Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
• Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
• Ensure accuracy and ongoing system maintenance of route, client and variable stop data
• Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
• Assist operations team with projects to improve operational efficiency and service quality
• All other job-related duties as assigned
• Work to promote MedSpeed team culture

Benefits

• medical, dental, and vision coverage
• flexible spending accounts
• paid time off to recharge
• 401(k) to help you plan for the future
• collaborative and purpose-driven culture
• discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees