Operations Supervisor

St Vincent De Paul Cares•Leesburg, FL

18h•Onsite

About The Position

The Operations Supervisor is responsible for supervising employees providing case management and housing services for persons who are literally homeless, for whom rapid rehousing has been identified as an appropriate response to end their homelessness and who have been prioritized by the Coordinated Entry System. The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement. The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals. Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.

Requirements

Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse.
Have basic knowledge of homelessness, mental illness, and substance abuse
Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
Ability to form partnerships in the community and seek out community resources
Strong oral and written communications
Strong organizational, time management and data management skills
Strong computer skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure
Ability to provide customer service to difficult populations
Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
Must have a valid driver’s license as this job requires driving company vehicle

Nice To Haves

Experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis may be substituted for required education with the approval of the CEO.

Responsibilities

Coordinate outreach activities with other programs internally and externally.
Assign referrals for intake linking the household with the most appropriate funding source.
Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
Acts as a resource to staff members for guidance in handling difficult or complex cases.
Ensures information is accurately entered in HMIS as required.
Review weekly activity logs and time worked.
Review and approve housing stability plan and monitor other service plans as appropriate.
Review case files of clients to ensure contract compliance and quality assurance.
Attends staff and other internal meetings as required.
Coordinate PQI activities including staff meetings, case review, satisfaction surveys and related tasks.
Assist Operations Manager with administrative tasks related to operations.
Conduct annual Job Performance Appraisals of assigned staff.
Train staff in policy and procedures, completion of forms and data collection.
Be able to present to community groups, landlords and other stakeholders about the program, the agency, and specific related topics.
Gather and evaluate staff performance and provide aggregate reports as requested.
Hire new staff and participate in new employee orientation.
Evaluate and identify training needs for assigned staff.
Comply with all applicable training requirements.
Comply with all company safety, personnel and operational policies and procedures.
Comply with work schedule to ensure effective operations of Agency programs.
Contributes positively as a member of a productive and cooperative team.
Performs other duties as necessary to fulfill the mission of the St. Vincent de Paul CARES.