Operations Supervisor

WeTheHobby • Rochester, NY

1d • $24 - $26 • Onsite

About The Position

The Operations Supervisor will assist in handling the day-to-day operations within the shipping and fulfillment department. You will supervise a team of Operations Associates responsible for order processing, shipping, and inventory management. In this hands-on role, you will focus on optimizing workflows, ensuring product quality, and maintaining efficient operations. The ideal candidate has strong leadership capabilities, experience in warehouse or fulfillment center operations, and a keen eye for detail.

Requirements

• High School Diploma or equivalent
• Proven experience in a supervisory role within a warehouse or fulfillment center
• Strong leadership and communication skills
• Detail-oriented with a strong focus on quality control
• Ability to work in a fast-paced environment and meet deadlines
• Familiarity with inventory management systems
• Proficient in computer literacy, particularly Microsoft Excel

Nice To Haves

• A degree in logistics, supply chain, or related field is a plus

Responsibilities

• Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases.
• Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction.
• Oversee receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow.
• Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly.
• Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Operations Manager to implement strategic improvements.
• Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required.
• Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED