Operations Supervisor

Public Consulting Group

5d•$56,300 - $85,000•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies The Operations Project Manager will lead client-facing and internal project activities for PCG’s Social Security Advocacy Management Services program. This role is responsible for supervising team leads, managing project deliverables, monitoring performance, supporting compliance with federal and state requirements, and driving process improvements that strengthen service quality, accuracy, and efficiency.

Requirements

Ability to prioritize responsibilities for self and others and to delegate tasks
Ability to organize and plan work efficiently within set time limits for self and others
Ability to successfully manage a team’s performance by meeting staffing and project performance goals.
Ability to proactively identify performance concerns and create and manage corrective action plans.
Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies
Strong verbal communication skills in formal and informal settings, including customer service
Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client facing publications and direct communication with client and stakeholder through email communication.
Critical thinking for the sake of problem solving and identifying process improvements
Detail-orientation
Ability to work independently and within a team.
Demonstrates initiative
Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred
Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts.

Responsibilities

Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction.
Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes.
Responsible for internal project management activities including tracking and completion of internal deliverables.
Ensure that new hires receive robust, well planned and effective new hire training.
Ensure team’s compliance with federal and state laws, regulations, and policies.
Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities
Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests.
Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
Maintain and update Standard Operating Procedures and training materials for team functions.
Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management.
Maintain accurate monthly, quarterly and annual project and client facing reporting.
Lead client facing training in a variety of settings.
Maintain positive working relationships with client, federal partners, colleagues, and team members.
Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program.