Operations Supervisor

Central EMS•Augusta, GA

1d•Onsite

About The Position

The Operations Supervisor completes all duties of Paramedic, in addition to specific expectations for the role. This position reports directly to the Operations Manager and is responsible for communication between operations supervisors, Command staff, and multiple shifts. The Paramedic provides patient care in both emergency and non-emergency environments, ensuring compliance with all State of Georgia EMS rules and regulations, and upholding company policies, medical director approved protocols, and standing orders. Employees hired into this position are subject to a six-month introductory probationary period.

Requirements

Minimum EMT-P Qualifications
Basic Life Support Certification
Advanced Cardiac Life Support
PALS or equivalent certification (within 6 months of hire date)
Current State of Georgia Driver’s License
Knowledge of methods and techniques for providing on-site emergency medical services.
Knowledge of company medical director approved protocols and standing orders.
Ability to read and interpret local maps.
Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks.
Demonstrated ability to read and understand medical terminology.
Demonstrated ability to write reports, and correspondence.
Demonstrated ability to effectively present information and respond to questions regarding patient care, Central EMS operations and other customer service issues.
Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications.
Demonstrated ability to represent Central EMS and other team members as an EMS professional.

Responsibilities

Complete Daily Deployment Readiness Form
Command Report Discrepancies completed
Loop closure reports and system management
IT Equipment Management
Check Crews Ques Daily on Web PCR
Daily Activities Report
Daily walk through to address needs of dispatch and maintenance
Check paperwork for errors at the end of crew shifts
Submit trouble tickets as needed
Filling Schedules/Trucks
Truck audits for ALS/BLS and enough trucks available
Handle crisis emails and respond to email
Returned paperwork issues
Timeliness accountability
Come in-service, daily
Respond to all calls for service dispatched from the Central EMS communications center as directed.
Provide care and treatment to patients according to company policy and the company medical director protocols.
Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to Operations Manager.
Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.
Ensures unit and crew members adhere to Central EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to Operations Manager.
Ensures vehicle placed in-service comply with required laws, rules license, and regulations as outlined by the State of Georgia and other authorized agencies.
Prompt and regular attendance at work and mandatory meetings.
Maintain a state of readiness and professionalism while on-duty.
Maintain a professional appearance and conduct while in company uniform either on or off duty.
Self-motivated and requires little supervision and direction.
Performs other such duties as may be required