Operations Supervisor

Triple Shift Entertainment•Rochester, MN

43d•Onsite

About The Position

Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia. Pay Range: $18- $23/hour Position Summary: To provide responsible and highly skilled management in directing facets of a venue operation with direction from the General Manager and Operations Manager(s). Assist the General Manager and Operations Manager in preparing budgets, forecasting, financial recording, and reporting. Allocating staffing and scheduling budgets and assisting with payroll/non-payroll expense control. Aid the General Manager and Operations Manager in planning, organizing, and implementing sales programs for the venue. Plan and is responsible for achieving overall sales objectives. Supervises the work of all center employees. Ensure that all procedures and policies are thoroughly understood and implemented. Help in accomplishing all personnel management activities necessary to ensure the center staff is hired, trained, scheduled, and provides quality customer service Promote a positive image of the center by maintaining a fun, safe, clean environment for customers and employees. Provides friendly, courteous, polite, and helpful customer service.

Requirements

2 years of FOH experience required
Must have the ability to stand and exert fast-paced mobility for an entire shift
Must show up for all company-required meetings and scheduled shifts on time
Must be able to lift 30 – 50 lbs. Regularly
Must be a minimum of 21 years old

Nice To Haves

1 year of supervisory experience preferred
Industry-specific experience is highly desired
Foster a culture of respect, camaraderie, and inclusiveness for all guests and staff
Work varied hours/days, nights, weekends and holidays, weather conditions, as needed

Responsibilities

Provide responsible and highly skilled management in directing facets of a venue operation.
Assist in preparing budgets, forecasting, financial recording, and reporting.
Allocate staffing and scheduling budgets and assist with payroll/non-payroll expense control.
Aid in planning, organizing, and implementing sales programs for the venue.
Plan and achieve overall sales objectives.
Supervise the work of all center employees.
Ensure that all procedures and policies are thoroughly understood and implemented.
Accomplish all personnel management activities necessary to ensure the center staff is hired, trained, scheduled, and provides quality customer service.
Promote a positive image of the center by maintaining a fun, safe, clean environment for customers and employees.
Provide friendly, courteous, polite, and helpful customer service.