Operations Supervisor

Palm Tran • Delray Beach, FL

5d • Onsite

About The Position

Supervisory position to cover for Dispatcher, Road Supervisor and Communicator responsibilities needed. An employee in a position allocated to this class provides overall supervision to direct subordinates in monitoring and enforcing policies and procedures involving transit operators; instructs employees in customer service practices and techniques and in proper procedures for emergency situations. Work involves coordinating operations activities through assigning, scheduling, and dispatching bus operators and vehicles to established routes and coordinating field activities using communications equipment and direct supervision in the field. Work includes checking availability of operators, assigning operators to vehicles, directing operators to changes in routes and providing on-site supervision in the field, recommending and imposing discipline. Employees in this class work within the scope of established departmental rules, regulations and procedures exercising independent judgment and discretion in coordinating efforts to resolve field problems. Work is reviewed through reports, meetings and observation of work results.

Requirements

• High school diploma or equivalent certification (GED).
• Five years of experience as a bus operator and/or relevant experience in logistics, transportation, or passenger transport, including rail and motorcoach.
• Three years of supervisory experience.
• Valid Florida Commercial Driver’s License (CDL) Class B with a “P” (passenger) endorsement, with a driving record subject to approval.
• Experience using Microsoft Word and Excel.

Nice To Haves

• Associate’s degree in business administration (or related field).
• Public transit supervisory experience.
• Knowledge of transit related software.
• Bilingual (English/Spanish) (English/Creole).
• Successful completion of FEMA Emergency Management Institute courses.

Responsibilities

• Provides overall supervision to direct subordinates in monitoring and enforcing policies and procedures involving transit operators.
• Instructs employees in customer service practices and techniques and in proper procedures for emergency situations.
• Coordinates operations activities through assigning, scheduling, and dispatching bus operators and vehicles to established routes.
• Coordinates field activities using communications equipment and direct supervision in the field.
• Checks availability of operators, assigns operators to vehicles, directs operators to changes in routes and provides on-site supervision in the field.
• Recommends and imposes discipline.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED