Operations Supervisor-1

Verra Mobility • Mesa, AZ

4d • Remote

About The Position

Verra Mobility is a global leader in smart transportation, providing technology solutions to make mobility safer and easier. We enable smarter roadways by providing integrated technology to manage tolls, violations, and vehicle registrations for commercial customers, and we work with government customers to install, maintain, and manage technology that impacts driver behavior and road safety. Our products include red-light, speed, school bus stop arm, and bus lane cameras. The company operates with a people-first philosophy and values: Do What’s Right, Lead with Grace, Win Together, and Own It. This Operations Supervisor role is for Remote Event Processing and requires a leader who exercises good judgment, makes sound business decisions, has a strong leadership foundation, and is a self-starter. The successful candidate will independently manage inventory levels and customer business requirements, emphasizing high-quality work, efficient production, and sustainable engagement. A customer-centric mindset is essential, considering both internal and external customers. This leader will also assist in developing and maintaining training materials for incoming processors. The Operations Supervisor will report to and collaborate closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division.

Requirements

• Bachelor’s degree required; or equivalent work experience.
• At least two years of leadership experience in some capacity.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills, both internal and external.
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail.
• Ability to prioritize, multi-task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).

Nice To Haves

• Previous supervisor experience is a plus.

Responsibilities

• Develops and motivates employees through strong communication, timely feedback, valuable coaching, and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee and regularly communicates with the team via ongoing staff meetings and/or team huddles.
• Works with leadership and Human Resources to address sensitive employee performance and/or behavior issues in a timely manner.
• Tracks attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Perform other duties as assigned.

Benefits

• Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level