Operations Supervisor- Healthcare, Remote in South Georgia
About The Position
Belle is a fast-growing healthcare company revolutionizing in-home care. We train and deploy Community Health Workers (Belle Technicians) to deliver in-home foot exams, preventive care, and care management. Our data-driven model detects health risks early, reducing hospital visits and improving quality of life. As an Operations Supervisor in South Georgia, you will drive growth, build a strong team, and create community impact. This role involves recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care. You will be actively engaged in technician development, field shadowing, performance reviews, and issue resolution, collaborating with cross-functional teams to ensure consistent, professional, and warm care delivery. You will also serve as the local face of the company, building trust, ensuring quality standards, and collaborating to help Belle scale successfully. The role is primarily remote but requires availability in the service area for field shadowing and support.
Requirements
- 2+ years of experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
- Resides in South Georgia and able to travel locally to support CHWs in the field (15–25% expected)
Nice To Haves
- Bachelor’s degree in Business, Healthcare, or a related field preferred
- Familiarity with scheduling, attendance, or workforce tools is a plus
Responsibilities
- Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
- Conduct field-based shadowing and provide real-time coaching
- Facilitate technician check-ins and performance reviews
- Support technicians in meeting certification and compliance requirements
- Foster a connected and motivated team culture with ongoing engagement initiatives
- Provide proactive coaching on hospitality, documentation, attendance, and professionalism
- Monitor KPI’s such as attendance, appointment fulfillment, and CSAT
- Ensure proper execution of Belle’s care model and scope of practice
- Manage documentation audits and follow up on quality concerns
- Track technician availability and support schedule optimization
- Report safety concerns, policy violations, or compliance issues as needed
- Collaborate with HR, Compliance, and Member Experience teams on escalations
Benefits
- Competitive compensation of 60,000 USD/year
- Incentive Bonus paid quarterly on top of base salary
- Health, Dental, and Vision Insurance Benefits
- 401k
- PTO, Sick, and Paid Holidays
- Opportunity for significant career growth and expansion of responsibilities
- Ability to reshape an industry and protect lives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
