Operations Supervisor - Venetian

Encore Global•Las Vegas, NV

5d•Onsite

About The Position

The Operations Supervisor leads floor operations, focusing on customer service, staff leadership and development, and operational efficiency. The role directly leads the technical team and may participate in location administrative duties in support of onsite operations and career development. The position reports to the DET, DOO, or Operations Manager. The supervisor organizes daily floor activities, oversees equipment setup, refresh, and removal, directs technician workflow, maintains flowsheets, coordinates event communications, and attends venue meetings as needed. They provide service to clients and guests, monitor events, train and mentor technicians, reinforce company values, and ensure audiovisual equipment is set up, operated, maintained, stored, transported, and secured properly. The role also includes troubleshooting, preventative maintenance, participation in physical inventory counts, and compliance with company security and safety measures. Work may take place in hotels, convention centers, event venues, and warehouses. The role may involve multiple hotel locations, exposure to outdoor temperatures, dirt, sand or dust, varying noise levels, electrical components, and working at heights using lifts and ladders. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

3–5 years of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet the training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands of the role, with reasonable accommodations available where applicable.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure timely setup, refresh, and removal of equipment.
Manage floor operations, direct technician workflow, and suggest operational efficiencies to venue management and Workforce.
Ensure flowsheets are updated and properly completed.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
Provide excellent service by following Encore Service Standards and Operational Excellence practices.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Assist in training technicians on floor activities, venue operational standards, and Encore service and operational standards.
Mentor new hires and help them understand the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems quickly.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative maintenance to keep equipment presentable and in good working condition.
Lead the team in proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.
Adhere to appearance guidelines applicable to the hotel, venue, or warehouse environment.