Operations Supervisor

AIT Worldwide Logistics•Nashville, TN

5d•Onsite

About The Position

The Operations Supervisor is responsible for performance management and professional development of the Operations team. The Operations Supervisor will be responsible for training and developing employees, assigning work to others, and acting as a resource to the employees. Additionally, this role involves managing relationships with service providers and partners throughout the globe, being the liaison for vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate. This role will also assist as needed to complete the work of the department in addition to daily shipment processing.

Requirements

High School Diploma Required
3-5 years experience in freight forwarding or transportation Required
AS400 (Medium proficiency)
Cargowise (Medium proficiency)
McLeod (Medium proficiency)
Microsoft Office Suite (Medium proficiency)

Nice To Haves

A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Responsibilities

Responsible for the Operations and Service level of the logistics operations by providing cost effective, efficient and traceable movement of AIT's products both in-bound and out-bound
Supervise all staff directly or through supervision through team coaching on performance, job assignments, coaching, training, etc
Arrange product pickups and deliveries with transportation companies and route drivers accordingly
Actively communicate and build strong partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors. Including but not limited to: receiving shipping quotes and deciding on the best carriers based on cost, availability and reliability
Tend to customer needs by analyzing and researching orders. Ensure that lowest cost transportation is used to satisfy both customer and AIT's needs.
Supervise daily routes/schedules of shipments and deliveries, track progress of shipments and manager cartage set up of operations over the weekend
Ability to administer and supervise; exercise judgement in appraising situation and making decisions to staff management
Ability to tailor communication (both written and verbal) according to appropriate audience
Establish and maintain effective working relationships with employees and vendors
Demonstrate leadership through work ethic and high performance
Ensure safe working environment through consistent practice of safety programs and procedures