Operations Supervisor

Weatherford•Rio Vista, CA

11h•Onsite

About The Position

The Operations Manager is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.

Requirements

Bachelor’s degree in an Engineering or Scientific discipline or equivalent experience
Minimum 7+ years of relevant work experience in operations
Experience in the execution of day to day operations and product related projects
2-3 years of supervisory experience
Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP)
Comprehensive understanding of the Product Line and technical job planning requirements
Good understanding of Engineering, Service Quality and Sales
Comprehensive understanding of customer requirements and market conditions
Ability to work in high pressure situations, balancing both client and business expectations
Knowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and compliance
Ability to accurately assess, solve, implement, and communicate solutions to problems
Understanding of continuous improvement
Ability to manage, develop and coach teams across organizational boundaries
Demonstrated ability to work in a global matrix organization
Excellent leadership, strong interpersonal, negotiating, influencing and planning skills
Team player
Strong organizational and effective communication skills
Strategic thinking skills
Problem solving capabilities
Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSof, Salesforce systems and FieldFX (where applicable)
Fluent in English

Responsibilities

Lead safety meetings with employee on a regular basis
Facilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses and perform Root Cause Analysis for all incidents; investigate accordingly and provide corrective actions
Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By
Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System
Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA
Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers
Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards
Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business
Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction
Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures
Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery
Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)
Drive forward change initiatives which enhance business performance
Partner with sales in identifying and pursuing new business opportunities within the area
Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved
Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)
Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals
Maintain regular dialogue, informing and advising on both positive and negative factors impacting the business
Facilitate strong internal collaboration between Sales, Service Quality, and Operations and build relationships with the Shared Services functions
Maintain effective communications with all key stakeholders both internal and where appropriate external
Clearly communicate expectations, roles and responsibilities to their reports
Maintains effective communications with all key stakeholders both internal and where appropriate external
Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports
Responsible for maximizing financial results of the product line within assigned geography, including forecast, profit and loss, fixed assets, inventory, capital expenditures, payables and receivables
Assume full P&L responsibility for the Product line, ensuring business objectives are achieved and customer expectations are delivered in compliance with external regulatory requirements and internal policies and standards.
Ensure that effective cost management is understood and practiced by the organization
Leverage market intelligence and liaise with account managers, operations, technical sales and global product line leaders to accurately forecast activity trends and maximize financial results (including profit and loss, fixed assets, inventory, capital expenditures and receivables)
Interpret, execute, and enforce contracts to maximize opportunities, minimize revenue leakage and maximize pricing recovery
All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses
Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
Manage field personnel by communicating work scope and job deliverables, delegating responsibilities, and ensuring correct procedures are executed for the work scope
Lead the way on people management to drive a motivated disciplined and productive workforce. This includes effective staff leadership, performance management by setting objectives and driving appriasals and communication
Actively engage with employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
Collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
Supervisors are expected to actively engaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times