Operations Supervisor
About The Position
ShipMonk is a growth partner for merchants, providing cutting-edge technology and a network of owned and operated fulfillment centers. We empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Our success is powered by a global fulfillment network, proprietary technology, unrivaled support, transparent pricing, and a commitment to the future through significant annual investment in research and development.
Requirements
- Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred.
- Minimum 2 years of experience in a supervisory role.
- Working knowledge of inventory management software.
- Excellent organization, planning skills, and strong attention to detail.
- Outstanding communication and interpersonal abilities.
- Proven track record of taking ownership, driving results, and managing change.
- Ability to dive deep into data and provide thought-provoking, workable business solutions.
- Available to work on weekends, holidays, and overtime as needed.
- Ability to work in a fast-paced environment.
- Must be able to stand for most of the day.
- Ability to lift up to 50lbs.
Responsibilities
- Lead, manage and develop a team of 25 to 30 ShipMonk Associates.
- Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed.
- Use software to keep records, edit, and manage the inventory flow.
- Focus on the productivity, process, and quality of warehouse operations through warehouse KPIs.
- Report to upper management on stock levels, issues, employee performance, etc.
- Constantly work to improve processes.
- Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity.
- Ensure that facility equipment is properly maintained and safe.
- Communicate with the warehouse manager to make critical decisions.
- Train new warehouse associates.
- Oversee warehouse sanitation in your assigned department, identify when sanitation fails and take appropriate actions to correct.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
