Operations Supervisor

United WestLabs•Los Angeles, CA

4d•$71,000 - $80,000•Onsite

About The Position

Under the direction of the Program Manager, the Operations Supervisor is responsible for overseeing the day-to-day operational performance of the program to ensure exceptional service delivery, regulatory compliance, operational efficiency, and customer satisfaction. This role provides leadership and support to staff, manages workflow and resources, monitors quality standards, and serves as a liaison between United WestLabs, hospital partners, physician offices, and laboratory stakeholders. The Operations Supervisor is accountable for maintaining high-quality patient care and laboratory support services while ensuring operations are conducted in a cost-effective and compliant manner.

Requirements

Phlebotomy experience required.
Minimum of five (5) years of progressive supervisory or management experience in a laboratory, healthcare, or related medical environment.
Demonstrated experience leading teams and managing operational performance.
Strong understanding of laboratory operations, specimen collection, and specimen handling processes.
Knowledge of CLIA requirements, quality assurance principles, and regulatory compliance standards.
Excellent leadership, interpersonal, coaching, and team development skills.
Exceptional customer service and relationship management abilities.
Strong organizational skills with the ability to prioritize competing demands and manage multiple projects simultaneously.
Ability to analyze operational data and implement process improvements.
Effective written and verbal communication skills.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and related business software.
Ability to adapt to changing priorities and operational needs.

Nice To Haves

Clinical Laboratory Technology background preferred.

Responsibilities

Oversee daily program operations to ensure efficient workflow, exceptional customer service, and adherence to organizational standards.
Ensure phlebotomy services are performed professionally, accurately, and compassionately, minimizing specimen collection errors and patient recollections.
Monitor specimen collection and processing activities to ensure specimen integrity, accuracy, and compliance with established quality standards.
Maintain operational reports, performance metrics, and logs to evaluate program effectiveness and identify opportunities for improvement.
Review operational data and implement initiatives that improve efficiency, service quality, and cost management.
Ensure compliance with all applicable federal, state, local, hospital, and company regulations, policies, and procedures.
Monitor laboratory operations to ensure testing is performed within established turnaround time standards and that results are reported promptly to providers.
Ensure all equipment is properly maintained, calibrated, and compliant with regulatory and accreditation requirements.
Support quality assurance initiatives and maintain compliance with CLIA and other applicable laboratory standards.
Provide leadership, coaching, training, performance management, and employee development to promote a high-performing and engaged workforce.
Conduct employee performance evaluations and provide ongoing feedback, counseling, and corrective action when necessary.
Develop and maintain staffing schedules to support operational needs while ensuring appropriate coverage and productivity.
Review and approve payroll records for accuracy and compliance with company policies.
Oversee inventory management for laboratory and office supplies, ensuring adequate stock levels and timely ordering through United WestLabs or hospital partners.
Coordinate specimen transport and supply distribution between collection sites and performing laboratories.
Monitor fleet and transportation needs, including scheduling routine vehicle maintenance as required.
Foster and maintain positive working relationships with clients, physician offices, hospital partners, and internal stakeholders through responsive service and proactive problem resolution.
Collaborate with hospital laboratory management and United WestLabs leadership to address operational concerns and implement process improvements.
Communicate operational issues, concerns, recommendations, and improvement opportunities promptly and effectively to appropriate leadership teams.
Participate in training, education, and service improvement initiatives to strengthen customer satisfaction and operational performance.
Utilize laboratory information systems, reporting tools, and web-based applications to support operational effectiveness.
Provide feedback and recommendations regarding physician office portal access, EMR integrations, electronic result reporting, and other technology initiatives designed to improve client experience and operational efficiency.
Perform other duties and responsibilities as assigned by the Program Manager, Hospital Laboratory Leadership, Hospital Executive Leadership, or United WestLabs Executive Team.