Operations Supervisor

DocGo•Freeport, NY

19h•Onsite

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

3+ years of EMS experience (Required)
EMT certificate & BLS (Basic Life Saving) Certificate (Required)
Valid NY State Driver’s license (required)
Knowledge of HIPAA (Health Insurance Portability and Accountability)
Problem solving skills, attention to detail, & organization skills
Proficiency in Microsoft Office
Staff scheduling experience
Excellent verbal and written communication skills
Strong organizational and time management skills
Managing workflows, creating team schedules and delegating tasks
Excellent attention to detail and ability to handle multiple, simultaneous tasks
Ability to remain calm, focused, and helpful under stress
Ability to work both in NY five boroughs, and Long Island

Nice To Haves

3+ years of experience in a supervisory role (preferred)
CEVO-4 Certificate

Responsibilities

Performs Field checks on crews/trucks to ensure safety and operational standards are met
Troubleshoots issues to the Operations Manager/Fleet Mechanic for resolution
Assists Crews with lift assists in the field
Helps maintain supplies/equipment for trucks and ordering
Assists with managing call-outs by contacting staff to fill operational gaps as needed.
Educates the crews on the PCS and assists with any missing PCS’s
Understands the dispatch process and is able to assist dispatch as needed to ensure scheduling efficiencies and optimization.
Transport vehicles as needed by direction of the Fleet Mechanic or Operational personnel.
Reports directly to the Operations Manager and completes tasks assigned in a timely manner.
Reports to the required location and makes themselves available for company meetings in other locations as needed.
Completes daily operations reports, attends all meetings as required, and maintains all relevant certifications
Perform additional related duties as needed