Operations Supervisor

Marriott • Raleigh, NC

11h • Onsite

About The Position

The Operations Supervisor is responsible for completing designated cashier and closing reports, reviewing shift logs, and documenting pertinent information. This role involves resolving guest issues by contacting appropriate departments, processing guest check-ins by verifying reservations and identity, assigning rooms, and issuing room keys. The supervisor will also sell accommodations to guests without reservations based on availability, ensuring rates are accurate and exceptions are documented. Additionally, they will process checks from outlets and charge them to rooms. The position also includes assisting management with employee training, evaluation, counseling, discipline, motivation, and coaching, serving as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Safety is paramount, requiring reporting of accidents, injuries, and unsafe conditions, and completing safety training. Adherence to company policies, maintaining a professional appearance, protecting company assets, and ensuring guest satisfaction through welcoming interactions and addressing service needs are key. The role requires clear communication, professional phone etiquette, and developing positive working relationships. The supervisor must ensure quality expectations and standards are met. Physical requirements include standing, sitting, or walking for extended periods and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Other reasonable duties may be requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and that any exceptions are documented.
• Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

• None

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and any exceptions are documented.
• Ensure checks from outlets are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED