Operations Supervisor - Commercial Lending

PNC Bank • Pittsburgh, PA

12h • $37,000 - $94,250 • Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Supervisor within PNC's Commercial Lending organization, you will be based in Pittsburgh, PA. Overview/Day-to-Day: In this role, you will be expected to measure quality and performance of the team and act as a self-starter to troubleshoot issues independently, producing solutions to correct matters under consideration. As an Operations Supervisor, you will supervise, manage, and develop team and individual performance. Within this, you will provide coaching and development to team members and hold touch bases with individuals to come up with plans of action to improve employee performance as needed. You will be expected to host a team huddle every morning and coordinate with your team and management to come up with a plan of action to ensure daily work is complemented accurately and efficiently and that anything outstanding is discussed. You will partner with our Ops Learning and Support Specialists to enhance department processes and procedures and assist in supporting new initiatives in the DCC. You will play an important role in risk mitigation and remediation. Prior management experience is preferred. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

Requirements

• Able to solve problems independently
• Ability to have difficult conversations with direct reports regarding employee performance.
• Ability to manage multiple priorities, identify order of priority and delegate where necessary.
• Ability to change directions in a moment’s notice
• Works well in a fast-paced environment, with distractions and interruptions
• Risk focused
• Adaptable to change and ready to embrace new ideas
• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Prior management or team lead experience, including workflow management experience preferred
• Prior experience in CLLO preferred
• CLASS, ACBS and CSX experience preferred

Responsibilities

• Oversees operations workflow and owns the execution of transactions/processes.
• Manages direct reports on the operations team.
• Manages and is responsible for achieving desired business results.
• Assists team members with escalated issues.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• May partner internally to resolve escalations and provide guidance.
• May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads team meetings and continuous improvement sessions.
• Provides consultation and advice to service partners and customers.
• May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
• Updates standard operating procedures as appropriate.
• Participates in and may oversee projects.
• Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation activities.
• Verifies completeness and accuracy of procedures.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed