Operations Supervisor - Commercial Lending

PNC•Pittsburgh, PA

2d•$37,000 - $94,250•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Operations Supervisor within PNC's Commercial Lending organization, you will be based in Pittsburgh, PA. Overview/Day-to-Day: In this role, you will be expected to measure quality and performance of the team and act as a self-starter to troubleshoot issues independently, producing solutions to correct matters under consideration. As an Operations Supervisor, you will supervise, manage, and develop team and individual performance. Within this, you will provide coaching and development to team members and hold touch bases with individuals to come up with plans of action to improve employee performance as needed. You will be expected to host a team huddle every morning and coordinate with your team and management to come up with a plan of action to ensure daily work is complemented accurately and efficiently and that anything outstanding is discussed. You will partner with our Ops Learning and Support Specialists to enhance department processes and procedures and assist in supporting new initiatives in the DCC. You will play an important role in risk mitigation and remediation. Prior management experience is preferred. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. Job Description Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team. Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues. Provides coaching and development to team members. Leads team meetings and continuous improvement sessions. Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects. Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

Able to solve problems independently
Ability to have difficult conversations with direct reports regarding employee performance.
Ability to manage multiple priorities, identify order of priority and delegate where necessary.
Ability to change directions in a moment’s notice
Works well in a fast-paced environment, with distractions and interruptions
Risk focused
Adaptable to change and ready to embrace new ideas

Nice To Haves

Prior management or team lead experience, including workflow management experience preferred
Prior experience in CLLO preferred
CLASS, ACBS and CSX experience preferred

Responsibilities

Measure quality and performance of the team
Troubleshoot issues independently, producing solutions to correct matters under consideration
Supervise, manage, and develop team and individual performance
Provide coaching and development to team members
Hold touch bases with individuals to come up with plans of action to improve employee performance as needed
Host a team huddle every morning
Coordinate with your team and management to come up with a plan of action to ensure daily work is complemented accurately and efficiently and that anything outstanding is discussed
Partner with our Ops Learning and Support Specialists to enhance department processes and procedures and assist in supporting new initiatives in the DCC
Play an important role in risk mitigation and remediation
Oversees operations workflow and owns the execution of transactions/processes
Manages direct reports on the operations team
Manages and is responsible for achieving desired business results
Assists team members with escalated issues
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures
May partner internally to resolve escalations and provide guidance
May interact with external customers and third parties in completing transactions or resolving escalated issues
Provides consultation and advice to service partners and customers
May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements
Updates standard operating procedures as appropriate
Participates in and may oversee projects
Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance
Manages and is accountable for risk mitigation activities
Verifies completeness and accuracy of procedures

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

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