Operations Supervisor- Fillmore Minneapolis

Live Nation Entertainment•Minneapolis, MN

1d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. The Operations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary. This role will be on predominantly show hours with very little Non Show hours. Live Nation Entertainment is recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

Requirements

High School Diploma required
3-5 years in restaurant, bar, night club leadership role.
Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
Experience in developing operating procedures.
Proficiency with Microsoft Excel and Word.
Prioritization of duties and effective communication skills.
Ability to train and develop employees.
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
Experience handling administrative tasks (such as inventory, labor forecasting, scheduling, sales reports, handling invoices and performance tracking).
Detail oriented.

Nice To Haves

Security Experience
Experience in a live music environment
College diploma in related field.
Interest in growing and developing within Live Nation and venue operations.

Responsibilities

Works directly with the Ops Manager and other supervisors to perform day of show duties
Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure that service standards are met
Perform opening/running/closing duties according to Live Nation policy
Inform guests of venue amenities & make recommendations
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Suggestive selling of all venue products and services when applicable
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Create pre-shift sheet and relay information from management directly to staff
Turn in all lost and found articles to Box Office
Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
Leads all pre-shift meetings prior to start of shift
Communicate to M.O.D. any issues that guests or team members may have
Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
Responsible for completing incident reports and collecting witness statements
Assist MOD with all ejection logs and incident reports
Required to work Special Events that are scheduled throughout the venue