Operations Supervisor (1st Shift)

Epson America, Inc.•Plainfield, IN

5d•Onsite

About The Position

Epson is a global technology leader dedicated to connecting people, things, and information through its original, efficient, compact, and precision technologies. Our product lineup includes inkjet printers, digital printing systems, 3LCD projectors, smart glasses, sensing systems, and industrial robots. We are committed to driving innovation and exceeding customer expectations in inkjet, visual communications, and robotics. We are currently looking for a people-focused Operations Supervisor to lead our 1st shift Returns Receiving department in a large, fast-paced distribution environment.

Requirements

2+ years of supervisory experience in a warehouse or distribution center environment
Familiarity with shipping/receiving processes and carrier coordination
Strong people-leadership skills with focus on coaching, accountability and relationship-building.
Problem-solving mindset with a focus on continuous improvement

Nice To Haves

Experience with inventory management systems (e.g., WMS, ERP) preferred

Responsibilities

Lead shipping and receiving operations to ensure accuracy, inventory integrity, and on‑time fulfillment
Coach and develop hourly associates through regular feedback, training, and performance conversations
Drive continuous improvement initiatives across shipping, receiving, quality, and rework
Coordinate inbound and outbound carrier schedules to meet customer delivery expectations
Monitor KPIs and communicate performance results to leadership
Promote a strong safety culture and enforce security and facility standards
Utilize WMS to optimize labor, workflows, and operational outcomes
Support and participate in ISO 9001 and ISO 14001 compliance and audits
Hire, train, and onboard new team members
Maintain accurate payroll and labor reporting
Collaborate cross‑functionally with peers, managers, and vendors
Contribute to tactical and annual operating plans, budgets, and department goals