Supervisor: Trailer Technicians

Tidy Services•Salem, VA

5d•$45,000 - $65,000•Onsite

About The Position

The Operations Supervisor oversees all trailer service operations at Tidy Services’ Salem, VA location. This leadership position is responsible for ensuring high performance, safety, and efficiency across all trailer operations. The Supervisor leads, mentors, and develops a team of 2-3 trailer service drivers. This position operates out of Tidy’s Salem branch and is responsible for the success of sanitation operations serving the greater Roanoke–Salem region. This is a key operational management role requiring strong leadership, clear communication, and the ability to coordinate people, vehicles, and equipment to ensure Tidy’s promise of High Standards, Clean Results is met every day.

Requirements

High School Diploma or GED required
Minimum 3 years of experience managing field operations or logistics teams of 10+ employees.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong leadership, organizational, and communication skills.
Proven ability to manage multiple teams, set priorities, and achieve results under pressure.
Valid driver’s license with an insurable driving record.
Ability to understand mapping and routing software (Waze, Google Maps, Apple Maps, etc.).
Must have and regularly use a smartphone for work-related communication and routing applications.

Nice To Haves

Bachelor’s degree in Business, Logistics, or related field preferred.

Responsibilities

Oversee daily operations for all trailer service sanitation routes.
Coordinate with Dispatch and Fleet teams to ensure route efficiency, equipment availability, and timely service completion.
Monitor and report on daily and weekly performance metrics, including service completion %, QCC compliance, and route efficiency.
Support continuous improvement by identifying process bottlenecks and implementing solutions to improve quality and efficiency.
Lead, train, and coach team members to meet and exceed company standards for quality, safety, and professionalism.
Conduct ride-alongs and on-site inspections to reinforce quality, safety, and customer service expectations.
Hold regular team and safety meetings, communicating company updates and initiatives.
Build a culture of accountability, teamwork, and recognition through consistent coaching and feedback.
Maintain strict adherence to DOT, OSHA, and company safety requirements.
Conduct and document safety meetings, inspections, and incident investigations.
Promote a Safety First culture and enforce all safety procedures, including PPE and vehicle inspections.
Analyze operational performance to identify opportunities for improvement in routing, scheduling, and productivity.
Collaborate with the General Manager and Fleet Manager to reduce downtime, manage equipment repairs, and increase service efficiency.
Prepare and review operational reports, route analyses, and team performance reviews.
Lead initiatives that improve employee retention, training outcomes, and overall service quality.