Operations Supervisor - Landover, MD (Hubbard)

WeDriveU•Landover, MD

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. Position Overview: WeDriveU is seeking a highly organized and performance driven Operations Supervisor to oversee daily para-transit service delivery in the Landover region. This role ensures safe, reliable and on time transportation by monitoring driver activity, GPS performance, scheduling accuracy and adherence to service standards. The supervisor will work closely with drivers, dispatch and fleet teams to maintain high quality service, resolve issues in real time and support continuous improvement across the operation.

Requirements

High school diploma or equivalent required
Minimum 1 year of experience in transportation operations, supervision or dispatch
Strong attention to detail, organization and follow through
Effective communication and customer service skills
Ability to manage multiple tasks in a fast paced environment
Proficiency with Google Suite, Microsoft Office and GPS or dispatching software
Knowledge of DOT, ADA and para transit operations is preferred

Nice To Haves

Experience in para-transit, fixed route or demand response transportation
Understanding of safety standards and regulatory requirements
Ability to conduct field evaluations and support driver training
Commercial Driver’s License Class B with passenger endorsement is a plus

Responsibilities

Monitor driver performance using GPS, scheduling systems and real time dashboards
Track punctuality, route adherence, service reliability and other operational KPIs
Partner with dispatch to adjust routes, resolve service disruptions and manage call outs
Respond to operational issues including late departures, vehicle concerns and customer feedback
Review and maintain driver schedules along with attendance, sick leave and vacation usage
Support drivers with troubleshooting onboard technology, tablets and software
Conduct field checks to verify safety compliance and customer service standards
Provide coaching and feedback to drivers and escalate performance concerns when needed
Coordinate with Fleet to address maintenance needs, out of service vehicles and repair priorities
Assist with required monthly audits and compliance reviews related to DOT, ADA and internal policies
Maintain accurate driver files, training records and performance documentation
Deliver refresher training or onboarding support as assigned
Promote a strong safety culture and ensure adherence to all company policies and procedures
Monitor road supervisors to ensure all zones are covered
Coordinate with other departments and colleagues to keep internal information, organisation and reporting up to date according to company standards.
Support the General Manager with operational reporting, projects and daily oversight