Operations Support - Joppatowne, MD
About The Position
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. We are seeking a Customer Service Rep for our Joppatowne facility Direct Hire - Full Benefits Shift: 4:30 AM – 1:30 PM Tues-Sat JOB SUMMARY: The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.
Requirements
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and on-line tools
- Ability to multitask
- Excellent organizational skills with emphasis on detail
Responsibilities
- Answer incoming calls and provide excellent customer service to all callers
- Monitor and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues and update customers
- Track, trace, enter and update shipments
- Data Entry
- Assist and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
- Perform other duties as assigned
Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
