Operations Supervisor - Wynn Nightlife

Wynn Resorts•Las Vegas, NV

20h•Onsite

About The Position

The Operations Supervisor is responsible for managing the daily operations of the Encore Beach Club experience. Operate the outlet efficiently within pre-established cost controls, managing, scheduling and training staff, monitoring staff performance, maintaining the department in accordance with Health Department standards, and ensuring customer satisfaction through application of the outlet and Wynn Las Vegas service standards. All duties and assignments are to be performed according to departmental and Wynn company policy and procedure. Service should be consistent with Forbes 5 Star Standard rating.

Requirements

Must be highly motivated to maintain a superior level of overall excellence
Organizational, communication, and strong interpersonal relationship skills
Ability to communicate in English with guests and co-workers in a professional manner
Must consistently maintain a well-groomed appearance and hygiene
Maintain dialogue with all cultures and ethnicities while upholding a warm, positive and friendly persona always
Willing to work in a loud and smoke-filled environment
Possession of /or ability to possess a valid TAM Card
Possession of /or ability to possess a valid Health Card
Must be 21 years of age or over
Must be available to work all shifts; to include Day, Swing and Grave shift if necessary

Responsibilities

Ensure the venue runs according to established operating policies and procedures
Conduct pre-shifts, communicate operational details, and handle VIP services daily
Manage administrational duties
Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.
Manage the research, development, and implementation of new ideas (products, service techniques, environmental additions) to ensure the venue remains competitive and relevant
Correct any deviations from service procedures swiftly through on the job training, one on one’s, and testing.
Establish and maintain positive relationships/rapport with all (internal/external) guests, focusing efforts to exceed guest expectations at every opportunity
Identify and anticipate customers’ needs and expectations, while fulfilling Wynn’s Brand Values
Accommodate all special guest engagements or celebrations, extending offers to amplify the experience.
Request feedback and gather specific information (cleanliness, food/beverage quality, service) concerning the experience.
Be knowledgeable in all facets of the work environment (hotel, other departments, etc.) to ensure all guest inquiries are handled properly.
Address all guests’ requests (verbal, on-line, Medallia, etc) and handle complaints in a satisfying and timely manner.
Provide feedback to guests’ recommendations and share their ideas with staff and management and include in planning and operations
Ability to lead and manage multiple personnel in a fast-paced environment
Ability to solve problems and execute job functions in an ever-changing environment
Adhere to and enforce company specific safety policies