Operations Supervisor - Hyatt House

Legacy Ventures • Sandy Springs, GA

17h • Onsite

About The Position

The Operations Supervisor supports the day-to-day functions of the operations departments, ensuring attentive, efficient, and guest-focused service. This role helps to drive departmental performance, compliance with brand standards, and high-quality guest experience while supporting team leadership and training.

Requirements

• Hyatt House Atlanta Perimeter (LHP HH1) - Sandy Springs, GA 30342
• Full Time
• Hospitality - Hotel
• Superior results begin by hiring and training good people and continue by supporting and retaining them.
• Build cohesive teams and promote opportunities for growth, development and leadership.
• Ensure friendly, responsive, and professional service to all guests and internal customers.
• Act as Manager on Duty (MOD) when assigned, ensuring smooth operations and high service standards across departments.
• Resolve guest complaints promptly; anticipate service issues by monitoring feedback, team performance, and business flow.
• Support hotel teams in delivering exceptional service and achieving guest satisfaction scores.
• Collaborate with Housekeeping and Engineering to ensure room readiness, cleanliness, and guest preferences are met.
• Maintain systems and equipment across Front Office, Parking, and F&B for peak performance and safety.
• Ensure compliance with all policies and procedures.
• Assist with onboarding, training, coaching, and communication to ensure team alignment and performance.
• Conduct daily shift briefings, attend departmental and all-employee meetings, and participate in ongoing training efforts.
• Maintain proper staffing levels and scheduling based on occupancy and business need.
• Use PMS and POS systems effectively for reporting, transactions, and service support.
• Oversee chargebacks, cash handling, and inventory processes; maintain accurate records and par levels.
• Support food and beverage operations including menu knowledge, presentation standards, and sanitation compliance.
• Ensure all documentation, purchasing records, and logs are properly maintained and organized.
• Comply with certification requirements such as Food Handlers, Alcohol Awareness, CPR/First Aid.
• Handle lost and found items per policy and maintain key control systems.

Responsibilities

• Ensure friendly, responsive, and professional service to all guests and internal customers.
• Act as Manager on Duty (MOD) when assigned, ensuring smooth operations and high service standards across departments.
• Resolve guest complaints promptly; anticipate service issues by monitoring feedback, team performance, and business flow.
• Support hotel teams in delivering exceptional service and achieving guest satisfaction scores.
• Collaborate with Housekeeping and Engineering to ensure room readiness, cleanliness, and guest preferences are met.
• Maintain systems and equipment across Front Office, Parking, and F&B for peak performance and safety.
• Ensure compliance with all policies and procedures.
• Assist with onboarding, training, coaching, and communication to ensure team alignment and performance.
• Conduct daily shift briefings, attend departmental and all-employee meetings, and participate in ongoing training efforts.
• Maintain proper staffing levels and scheduling based on occupancy and business need.
• Use PMS and POS systems effectively for reporting, transactions, and service support.
• Oversee chargebacks, cash handling, and inventory processes; maintain accurate records and par levels.
• Support food and beverage operations including menu knowledge, presentation standards, and sanitation compliance.
• Ensure all documentation, purchasing records, and logs are properly maintained and organized.
• Comply with certification requirements such as Food Handlers, Alcohol Awareness, CPR/First Aid.
• Handle lost and found items per policy and maintain key control systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed