Operations Supervisor- Hazelwood, MO

Maersk•Hazelwood, MO

1d•Onsite

About The Position

We are seeking a dependable and detail-oriented Operations Supervisor to help manage the daily return and reconciliation process for appliance delivery teams operating on behalf of a major national retailer. This role serves as a key liaison between independent contractor delivery teams, warehouse personnel, and customer representatives to ensure returned product, paperwork, and equipment are accurately accounted for at the end of each delivery route. The ideal candidate thrives in a fast-paced warehouse environment, communicates effectively with delivery teams and customers, and can confidently manage dock operations while tracking delivery progress throughout the day.

Requirements

High school diploma or equivalent required.
Previous warehouse, logistics, transportation, dispatch, delivery, or operations experience preferred.
Comfortable working in a warehouse environment and around active dock operations.
Strong organizational and multitasking skills.
Ability to work independently while maintaining professionalism with drivers, contractors, and customers.
Proficient with computers and willing to learn transportation and warehouse management systems.
Strong problem-solving skills and attention to detail.
Must be flexible to work overtime when operational needs require.

Nice To Haves

Last-mile delivery operations
Appliance, furniture, or big-box retail logistics
Third-party logistics (3PL) operations
Transportation dispatching or route tracking
Dock management and inventory reconciliation

Responsibilities

Monitor delivery routes throughout the day using company systems and reporting tools to track truck progress and anticipated return times.
Coordinate inbound traffic and maintain control of warehouse dock operations during route returns.
Check independent contractor delivery teams back into the warehouse upon route completion.
Verify returned appliances, customer returns, damages, exchanges, and undelivered products are accurately reconciled.
Review and validate route paperwork, delivery documentation, and inventory records for completeness and accuracy.
Communicate professionally with contractors and customer warehouse personnel to resolve discrepancies and operational issues.
Maintain accurate records within transportation, delivery, and warehouse management systems.
Support audits, inventory reconciliation activities, and operational reporting as needed.
Escalate service failures, damaged product concerns, and inventory discrepancies to management.
Remain on-site until the final route returns and all end-of-day processes are completed.
Assist with additional warehouse and operational support tasks as business needs require.