Operations Supervisor- The Dome by Rutter Mills

Live Nation Entertainment•Virginia Beach, VA

5d•Onsite

About The Position

The Operations Supervisor at The Dome by Rutter Mills plays a key role in ensuring the seamless execution of daily venue operations, changeovers, and general building maintenance. You’ll work closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, resolving concerns, and maintaining high service standards.

Requirements

Working knowledge of high-volume venue operations and guest relations
Strong leadership and problem-solving skills with the ability to make quick, informed decisions and effectively diffuse problematic situations
Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
Prioritization of duties and effective communication skills
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Commitment to work evenings, weekends, and holidays as needed based on operational demands.
Be extremely reliable, dependable, and responsible
High School Diploma required

Nice To Haves

Experience in a live music environment
College diploma in related field

Responsibilities

Works directly with the Ops Manager to perform day of show duties and helps implement process improvements and operational strategies
Oversee venue operations to ensure efficiency, organization, and adherence to venue policies and procedures
Conduct regular inspections of venue spaces to ensure cleanliness, property maintenance, organization, and readiness for events and daily operations
Oversee regular preventive and general maintenance around the site including painting, cleaning, and misc. projects
Monitor and address operational challenges in real time, proactively identifying and resolving issues
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Perform opening/running/closing duties according to Live Nation policy
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Communicate to M.O.D. any issues that guests or team members may have
Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
Serve as a key point of contact between venue staff, guests, and senior management, facilitating clear and effective communication
Ensure that all staff members adhere to company policies, SOPs, guest service standards, and safety regulations
Train and mentor team members, fostering a culture of teamwork, accountability, and excellence
Required to work all changeovers that are scheduled throughout the venue
Possess a problem-solving and growth mindset
Willing to help in any department wherever is needed
Other related duties as assigned by management