URBN Operations Supervisor

Urban Outfitters•Gap, PA

1d•Onsite

About The Position

The Operations Supervisor plays a pivotal role in leading teams to achieve operational goals and deliver for customers. This position requires a robust understanding of Supply Chain omnichannel fulfillment, encompassing e-commerce, retail, and wholesale order processing. Supervisors must possess exceptional problem-solving abilities and excel at multitasking in a production-centric environment.

Requirements

3 to 5 years of experience in fulfillment, distribution, or manufacturing.
Proven ability to communicate, support, and motivate teams to achieve operational goals.
Excellent verbal and written communication skills.
Analytical mindset for tracking and reporting departmental production.
Proficiency in Microsoft Office (Excel, Word, Teams, PowerPoint).
Experience working with Warehouse Management Systems (WMS) and HRIS or data reporting tools such as (Sterling, Manhattan, WCS) Kronos, Qlik Reporting, etc.
Exhibit effective change management skills and serve as a strong role model for the team.
Comprehend and follow work instructions to meet productivity and quality standards.

Responsibilities

Ensure adherence to company policies and procedures, fostering compliance and professionalism.
Conduct start-up meetings to communicate department expectations and maintain clear communication channels.
Coordinate day-to-day work activities to optimize efficiency and achieve operational goals.
Provide necessary tools, training, and support for safety, quality, cost, and people key performance indicators for the department and building goals.
Cultivate a positive work environment, instilling ownership and accountability among team members.
Maintain fiscal responsibility within the distribution center, controlling labor and supply costs.
Inspect work quality and accuracy, ensuring adherence to standards and driving continuous improvement.
Cross-train employees to enhance skill sets and promote operational flexibility.
Identify and nurture candidates for promotion and succession planning.
Collaborate with management and cross-functional teams to address operational issues.
Review individual performance and attendance, providing constructive feedback and counseling.
Address employee needs in collaboration with the Operations Manager.
Assist in other departments as required, demonstrating flexibility and commitment.
Promote and maintain high standards of maintaining a clean and safe work environment.
Undertake any other duties as assigned, contributing to overall operational efficiency.