Operations Supervisor

Vortex Freight•MISSISSAUGA, ON

15d•CA$70,000 - CA$90,000•Onsite

About The Position

We are seeking a highly organized and proactive Operations Supervisor to oversee and coordinate the daily logistics operations. The successful candidate will be responsible for managing a team, optimizing transportation and distribution processes, ensuring timely delivery of goods, and driving continuous improvement initiatives across the supply chain. This role involves hands-on management, team leadership, coordination with internal departments and external partners, and continuous improvement of logistics processes to meet company goals.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field (preferred).
3+ years of experience in logistics, transportation, or operations, with at least 1 year in a supervisory or lead role.
Strong knowledge of logistics systems, transportation management, and inventory control.
Proficiency in Microsoft Office and logistics software (e.g., TMS, WMS, ERP).
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work in a Fast-paced logistics environment requiring flexibility and adaptability.

Nice To Haves

Leadership-Oriented: Able to inspire and guide a team toward operational goals while fostering a positive and accountable work environment.
Customer-Focused: Committed to delivering exceptional service to both internal and external clients with a solutions-oriented mindset.
Analytical Thinker: Skilled at interpreting data and identifying patterns to make informed decisions and drive process improvements.
Detail-Oriented: Demonstrates precision and accuracy in handling inventory, order data, and client-specific requirements.
Effective Communicator: Strong verbal and written communication skills with the ability to coordinate across departments and with external partners.
Adaptable: Thrives in a fast-paced, dynamic environment and can pivot priorities quickly based on operational needs.
Proactive Problem Solver: Takes initiative to address issues before they escalate and follows through to resolution.
Organized: Able to manage multiple tasks, timelines, and resources efficiently.
Team Player: Works collaboratively and respectfully with others, fostering teamwork and knowledge sharing.
Ethical and Reliable: Demonstrates integrity, dependability, and a strong work ethic.

Responsibilities

Lead and support the daily operations of the Southbound logistics team (currently 4–5 team members), ensuring workflows are executed efficiently, accurately, and in line with service expectations.
Coordinate and monitor daily transportation, shipping, and receiving activities to ensure timely, cost-effective, and service-focused execution.
Ensure timely and accurate order fulfillment and delivery in alignment with customer and business requirements.
Be a hands-on leader—fully trained and knowledgeable in each team member’s role to provide direct support or coverage when someone is away, ensuring seamless day-to-day operations.
Foster a culture of accountability, engagement, and development by providing regular coaching, mentorship, and one-on-one check-ins.
Collaborate with HR on staffing and onboarding processes, and take ownership of integrating and supporting new team members from an operational standpoint.
Monitor KPIs and performance metrics to identify trends, address gaps, and implement process improvements that enhance efficiency and service quality.
Assist in managing logistics budgets, controlling costs, and negotiating rates with service providers.
Prepare reports on logistics performance, productivity, and team metrics for review with leadership.
Develop and enforce standard operating procedures (SOPs) to maintain workflow consistency and compliance.
Participate actively in strategic planning and operational initiatives—bringing forward ideas to streamline workflows, solve problems, and drive innovation.
Travel occasionally to U.S. terminals (approx. 17 locations) to support rollouts, audit processes, and strengthen site-level execution. Most trips range from 1–3 days, as needed.
Serve as the primary on-site operations contact and decision-maker in the absence of the VP of Operations, with the potential to take on additional team oversight as the business grows.
Collaborate cross-functionally with departments such as warehouse, procurement, and customer service, as well as with external carriers and partners.
Work a standard shift (9:00 AM – 6:00 PM with a 1-hour break), while maintaining flexibility to adjust hours or respond outside standard times based on operational demands.
Ensure full compliance with safety policies, company procedures, and transportation regulations.
Perform other duties as assigned.