Operations Supervisor, eBay (2nd shift)

Collaborative Solutions • Santa Ana, CA

16d • Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a trading card an Operations Supervisor to join our team to manage staff and ensure all team members are properly trained and working at the highest capacity. The supervisor is responsible for ensuring the team works with efficiency and that departmental goals are regularly met. The ideal candidate will possess comprehensive industry knowledge of trading cards (sports and TCG), be an expert in PSA’s authentication and grading standards, and will be able to add experience and depth to our authentication team through both their expertise in the content but also their training and leadership skills. You'll report to the Manager, eBay and work from our Santa Ana, CA office. The schedule for this position is Monday - Friday, 3:00pm - 11:30pm. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

Requirements

• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment
• 2+ years in a managerial/supervisory role
• 2+ years managing 3rd party client relationships or working in a customer/client facing role
• Bachelor’s degree in related field or equivalent work experience
• Ability to travel to other sites (minimal to occasional)
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures
• Dependable and personable team player who works well with both internal and external stakeholders
• Data-driven problem solver with an understanding of general business implications of decisions
• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error
• Influential leader who can inspire/motivate others and effectively drive change within the department
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles

Nice To Haves

• Comprehensive industry knowledge of trading cards (sports and TCG)
• Expertise in PSA’s authentication and grading standards
• Experience and depth in authentication through content expertise, training, and leadership skills

Responsibilities

• Supervise the staffing, training, and scheduling of department personnel
• Monitor staff productivity and assign tasks as needed
• Create and maintain departmental structure, morale and sense of team
• Develop production goals and ensure that goals are met
• Plan employee schedules to meet daily operations goals
• Develop staff skills and create a rewarding and fulfilling work environment
• Create effective solutions for issues that arise within the Department
• Ensure that all team members are using the appropriate resources to identify items
• Actively devise strategies to maintain acceptable service levels
• Maintain accurate records
• Ensure proper procedures are followed and devise techniques to improve team efficiency
• Implement improvements to keep error percentage to a minimum
• Act as a knowledgeable and accessible resource for team members
• Interact with our third-party partner; strong customer facing communication and support
• Lead by example and be a champion of all company policies, including safety, attendance & security

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree