Operations Supervisor Multiple Shifts

DP World•Kansas City, MO

27d•Onsite

About The Position

The Data Center Supervisor oversees daily operations in a fast-paced start-up data center environment, ensuring consistent uptime, operational efficiency, and team performance. Supervisors are needed across all shifts, including weekday, overnight, and weekend coverage, to support 24/7 operations in a facility that requires physical activity, varying temperatures, and continuous coordination with technical and facilities teams. This role is for multiple shifts as stated below, please provide your choice. 1st - 6:30 AM - 4:00 PM, Monday - Friday 2nd - 2:30 PM - Midnight, Monday - Friday 3rd - 10:30 PM - 8:00 AM, Sunday - Thursday

Requirements

3+ years of experience in data center operations, IT infrastructure, facilities, or a related technical environment.
Strong working knowledge of data center systems (power, cooling, hardware installation, cabling, network fundamentals).
Ability to lead and motivate a team in a fast-paced, 24/7 environment.
Excellent troubleshooting, communication, and organizational skills.
Familiarity with ticketing/work order systems and standard operating procedures.
Ability to walk, lift up to 40 lbs, work in hot/cold environments, and perform physical tasks as required.
Willingness to work assigned shift (1st, 2nd, 3rd, or weekend) and support occasional overtime.

Nice To Haves

1+ years of leadership or supervisory experience preferred.
Experience in a start-up or rapidly scaling operational environment.
Certifications such as CompTIA Server+, Network+, Data Center Certified Associate (DCCA), or similar.
Exposure to lean processes or continuous improvement frameworks.

Responsibilities

Lead, train, schedule, and mentor a team of Data Center Technicians.
Monitor data center infrastructure, including power, cooling, hardware installations, and network systems.
Ensure timely incident response, root cause analysis, and resolution of technical issues.
Oversee workflow management, ticketing systems, work orders, and task assignments.
Ensure compliance with safety procedures, security protocols, and company policies.
Maintain accurate documentation for equipment, inventory, and operational processes.
Partner with IT, Engineering, Facilities, and Security teams to support seamless operations.
Coordinate preventive maintenance and support vendor activities.
Provide shift reports and communicate issues or escalations to management.
Support start-up environment initiatives such as process development, continuous improvement, and scaling operations.