Operations Supervisor

Loomis•Burr Ridge, IL

7d•Onsite

About The Position

The Operations Supervisor will be responsible for learning all aspects of Loomis operations, including but not limited to: Vault Operations, Coin Operations, attending Armored Service and ATM Technician Training, and assisting in the training and retention of ASTs. Responsibilities will also include implementing and administering Loomis policies and procedures, as well as monitoring and controlling daily operations and assisting with the long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside management to develop, maintain, and supervise a professional employee-centered culture, a safe and secure operation, a high level of service delivery, and a cost-effective, productive operation as directed by the Operations Manager.

Requirements

Scheduling and routing experience.
Office/Office 365 proficiency.
Excellent written and verbal communication skills.
Ability to communicate with various types of people.
Problem-solving skills.
Must be a multi-tasker.
Must remain calm under pressure.
Must have a sense of urgency.
Must have a history of following policies and procedures.
Must have a positive attitude.
Must be respectful.
Must be self-motivated/self-starter.

Nice To Haves

Armored/ATM experience a plus.
Supervisory experience a plus.

Responsibilities

Complete and maintain scheduling/routing on a daily basis.
Oversight and coordination of armored and ATM routes and dispatch. This may require going on route from time to time.
Controlling costs of the operation.
Maintaining effectiveness and efficiency of route, terminal, and vault operations.
Ensuring the safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
Ensuring the security of cargo and terminal through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.
Investigating accidents and processing required paperwork.
Developing and maintaining customer service capabilities among all operations staff.
Responding to customer inquiries and/or complaints and solving logistical issues.
Coordinating with sales, other branches and departments within the company, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
Controlling overtime hours.
Monitoring employee vacation schedules.
Maintaining effectiveness and efficiency of operational functions.
Communicating with all employees to immediately resolve any outstanding issues and/or complaints.
Providing leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
Recruiting, interviewing, testing, selecting, training, and supervising of operations personnel.
Emergency response to include response to employee injuries, facility security incidents, vehicle incidents, and security investigations.
Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.
Assisting with training of new operations employees, both classroom and on route.
Assisting with completion of monthly commitments and upkeep of the audit binders.
Completion of any and all additional responsibilities that are assigned by the operations manager and/or other Management Team Members on an “as needed” basis.