Operations Supervisor - Second Shift

Transportation Authority of Calhoun County • Battle Creek, MI

14h • $0 - $28 • Hybrid

About The Position

The Operations Supervisor – 2nd Shift, supervises the daily activities of Fleet and Facilities, Flex & Move, Max & Dispatch/Scheduler. This position is assigned a particular shift and has an expected schedule of Monday through Friday, 10:00am to 7:00pm, but may be required to work alternate shifts and/or days as required. Weekends and holidays are required. This position supports the entire TACC service area.

Requirements

• High school diploma or GED.
• 1 to 2 years in a public transportation position as a driver, dispatcher, mechanic or similar role.
• Transit Safety and Security Program (TSSP) Certificate, within 3 years of hire.
• Valid Class B Commercial Driver’s License with Passenger and Airbrake endorsements within 180 days of hire.
• Possession of a DOT Medical Examiner’s Certificate.
• Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.

Nice To Haves

• One to Three years’ experience in public transportation
• One year in a supervisory capacity in public transportation or a directly related field.
• An equivalent combination of education and experience to perform the essential functions of the job.

Responsibilities

• Supervises staff to include: assisting with conducting performance evaluations; ensuring employees follow policies and procedures; and making disciplinary decisions and recommendations on an as needed basis; prioritizing and assigning employee work.
• Ensures that TACC standards of safety, courtesy and reliability are met by daily monitoring operations for adherence to TACC policies, rules, regulations and schedules. Confers with employees regarding proper safety procedures, defensive driving techniques, customer relation’s issues, report preparation and new or revised policies, procedures and schedules; counsels and takes corrective action when necessary.
• Provides field and dispatch supervision as required/needed; furnishes advice, assistance, and direction with regard to situations that arise as a result of field operations; monitors and evaluates operator field activities and skill levels.
• Monitors schedules, routes and equipment through inspection; investigates and reports on schedule and route deficiencies and problems; recommends changes as necessary.
• Provides information to the public regarding TACC services; responds to inquiries and complaints regarding services; assures that appropriate information is provided and problems are resolved.
• Executes contingency plans and adapts service for unexpected weather and route conditions, equipment failure, employee illness and similar occurrences.
• Periodically monitors and reviews calls and cameras to observe employee’s demeanor, technical accuracy, and conformity to TACC policies.
• Takes charge of safety events or other emergency scenes, ensuring safety and security of operators, customers and TACC equipment; operates buses or vans when necessary, reroutes buses or vans and adjusts headways in response to field conditions; conducts on-the-scene investigation and documentation.
• Performs other duties of a similar nature or level, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED