Operations Supervisor

Richemont•Las Vegas, NV

29d•$30 - $33•Onsite

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Vacheron Constantin is looking for a Boutique Operations Supervisor to join its Las Vegas team. As an Operations Supervisor, your mission will be to be responsible for boutique operational support. You will assist and report to the Director to ensure efficiency of administration, inventory, operations and logistics, while collaborating the sales team.

Requirements

2+ years previous experience in operations, within watches or high-value luxury products
Strong understanding of Customer Service needs and customer priorities
Excellent computer skills
Excellent interpersonal and communication skills are required
Organized, curious, enthusiast and solution driven
Strong understanding of Customer Service needs
Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends

Nice To Haves

College degree preferred
SAP exposure is a plus

Responsibilities

Boutique performance and operations management
Partner with management to support overall operations of boutique, as needed
Monitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracy
Daily set up and break down of boutique for opening/closing as needed
Ensure efficient administrative opening and closing of the boutique
Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock
Manage all functions of Operations in line with the Maison’s Policy and Procedures
Manage boutique operations in accordance with Brand and group compliance policies
Ensure effective and flawless compliance audit and present an action plan follow up post audit
Maintain strong partnership with Richemont local Finance, Audit & Security teams, while maintaining all guidelines and expectations
Assist with special projects, as needed
Business development: Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling: In collaboration with the boutique team, participate to all CRM and clienteling initiatives
Lead by example, monitor clienteling activities and share best practices with the team to recruit new clients and prospects and develop individual relationships (i.e. appointment booking process, data accuracy, clienteling tools and reportings…)
Represent Brand identity - Act as a Maison ambassador
Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
Ensure image and operational standards accordingly to VAC guidelines (i.e. ordering and restocking
Ensure image and operational standards accordingly to VAC guidelines (music, scent, flowers, boutique cleaningness,…)
Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Coordinate suppliers to maintain utmost client experience (incl. cleaning , flowers, etc.)
Adhere with Passion to the values and rituals of presentation established by the Maison
Team collaboration
Develop a positive, trusting relationship with the team
Partner with management to identify training needs and coaching opportunities
Ensure proper understanding and execution of all brand guidelines and procedures among the team