Operations Supervisor

WonderWorks • City of Syracuse, NY

4d • Onsite

About The Position

WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination. WonderWorks Syracuse is looking for an Operations Supervisor to join our team! Our Operations Supervisors ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Supervisors create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.

Requirements

• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Ability to work any shift including nights, weekends, holidays, and weather conditions
• Cash-handling experience and basic mathematical skills, as needed to make change
• Ability to comprehend written and verbal communication
• Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
• 2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
• 2+ years of experience supervising/leading a team
• Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 50 pounds

Nice To Haves

• Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred

Responsibilities

• Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Direct and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.
• Frequently walk through the building to ensure operations are running smoothly
• Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
• Perform other duties as assigned

Benefits

• On-the-job training is provided upon joining.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees