Operations Supervisor/Unit Manager

GEICO • Richardson, TX

5d • Hybrid

About The Position

GEICO is seeking a forward-thinking and motivated Supervisor with an active Property & Casualty Insurance License or Personal Insurance License to join our management team. This role offers the opportunity to lead and develop associates in Sales, Services, or Claims, depending on your unique background and expertise. Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership, Adaptability, Leading People, Collaboration, and Driving Value.

Requirements

• Minimum of 1 year of supervisory experience in the property and casualty insurance industry in any of the related fields such as Sales, Service, and Claims.
• Placement with our Sales Leadership.
• Active Property & Casualty Insurance License or Personal Insurance License (required).
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
• Expertise in property and casualty insurance, including familiarity with industry regulations and best practices.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
• Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

Benefits

• Comprehensive healthcare and well-being support available on Day 1.
• 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
• Corporate wide bonus programs are in place to reward top performers.
• Licensing and continuing education at no cost to you.
• Leadership development programs and hundreds of eLearning courses to enhance your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed