Operations Supervisor - Transportation

LSG Sky Chefs•Pittsburgh, PA

4d•Onsite

About The Position

The Operations Supervisor-Transportation is responsible for overseeing the PM/evening shift of airline catering drivers and dispatch operations to ensure safe, efficient, and on-time service delivery. This role leads to day-to-day operational activities, ensures compliance with all safety and security standards, supports customer service excellence, and drives continuous improvement initiatives within a fast-paced airline catering environment.

Requirements

1+ years of supervisory or leadership experience in a production, manufacturing, or operations environment.
Strong operational leadership and supervisory experience in a fast-paced environment
Knowledge of airline catering, transportation, dispatch, or logistics operations preferred
Excellent communication, problem-solving, and organizational skills
Strong attention to detail with the ability to multitask and prioritize effectively
Customer service oriented with a proactive approach to issue resolution
Experience utilizing operational technology systems and reporting tools
Ability to work flexible schedules, including evenings, weekends, and holidays as needed
Ability to obtain and maintain airport security clearance/SIDA badge

Nice To Haves

Bachelor’s degree or equivalent experience preferred.

Responsibilities

Oversee PM airline catering drivers, including dispatch operations and daily route coordination
Verify drivers follow all SOPs, safety standards, and operational procedures
Monitor and drive on-time performance to ensure service level expectations are consistently achieved
Maintain and ensure proper driver scheduling, staffing coverage, and shift compliance
Oversee operational workflows to ensure all areas are organized, staffed, and directed effectively to meet production and delivery timelines
Ensure timely and accurate catering and delivery of all flights according to operational standards and customer requirements
Lead daily team huddles to communicate operational goals, priorities, updates, and performance expectations
Monitor employee breaks and lunches to ensure compliance with labor standards and operational coverage
Address operational issues proactively, including gate changes, missing items, service recovery, and customer callbacks
Ensure digital operational tools and innovations are fully utilized, including GroundStar, FTT, SFS, and related systems
Document processes, identify operational gaps, and implement corrective actions to improve efficiency and execution
Maintain knowledge of airline, ramp, and transportation safety and security procedures
Perform Ramp Safety Observations (RSOs) and reinforce safe work practices across operations
Ensure strict adherence to FDA, USDA, OSHA, EPA, DOT, HACCP, and company policies and procedures
Promote and maintain a strong safety culture through coaching, audits, engagement, and accountability
Conduct regular compliance and safety audits and follow up on corrective actions as needed
Ability to obtain and maintain a SIDA badge, including successful completion of a 10-year federal background check and fingerprinting requirements
Lead, coach, and develop employees in alignment with company values, policies, and performance expectations
Foster a positive, inclusive, and high-performing work environment focused on accountability and continuous improvement
Provide ongoing performance feedback, guidance, and support for employee development and engagement
Model strong leadership behaviors and reinforce operational excellence within the team
Deliver a customer service-focused experience by responding effectively to operational challenges and client needs
Build strong internal and external relationships to support service excellence
Monitor KPIs including productivity, attendance, quality, labor costs, and operational efficiency
Identify performance gaps and implement solutions to improve operational results
Support company initiatives including Quality Programs, HACCP, Lean Manufacturing, and Safety Programs
Drive continuous improvement efforts to enhance productivity, reduce waste, and improve overall operational performance