Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Lumberton, NJ

1d•Onsite

About The Position

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. We are seeking a candidate to supervise drivers at one of our locations. The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. This role provides operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. The supervisor directly oversees processes including people, systems, customer needs, and equipment, as well as workforce and equipment scheduling. They are responsible for performance management of direct reports, including making corrective action and disciplinary decisions up to the written warning level. The role is also involved in the hiring process and customer meetings as necessary.

Requirements

Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.
Must have ability to work efficiently and independently with strong time management and organizational skills
Strong written/oral communication skills and the ability to actively listen are required
Ability to manage through a problem, think critically, and make decisions independently
Ability to drive process improvement and lead change
Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Must demonstrate ownership & responsibility to run the operation with a sense of urgency
High School Diploma or equivalent required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are aligned with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of fleet equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
Other projects and tasks as assigned by supervisor