Operations Supervisor (Transportation) San Jose CA

Hallcon•San Jose, CA

1d•$75,000•Onsite

About The Position

Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. This role includes managing the day-to-day success of morning and afternoon commuter programs across client campuses. New team members work in an energetic, collaborative environment with Operations Managers, while honing their operations knowledge, interacting with new technologies, and advocating The Hallcon Way.

Requirements

Good communication skills and ability to interact with passengers and clients with clarity, tact and courtesy
Must be computer literate and have working experience with Microsoft Office suite
Must be able to work various days and hours with flexibility, as required
Must be at least 21 years of age
Must be qualified to work in the United States
Must have a minimum of 5 years’ experience in customer service and transportation service
Requires experience with FMCSA regulations as prescribed by the US Department of Transportation

Nice To Haves

Experience with fleet management, maintenance, dispatch software and systems is highly desirable.

Responsibilities

Monitor daily driver activities to ensure compliance with company policies
Maintain communications with Local Dispatchers while responding to client needs
Provide Support to Dispatch Team to ensure successful operation, cover shifts as needed.
Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penalties
Develop written reports as required by management
Professionally respond to information requested by riders and client
Coordinate communication between employees and clients
Process and complete employee payroll
Ensure Safety Standards are met and rules are followed.
Foster positive working relationships with drivers, dispatchers, clients, and team members to support a collaborative and respectful work environment
Demonstrate strong interpersonal and conflict-resolution skills when addressing employee concerns, operational challenges, and client issues
Provide professional coaching, mentorship, and constructive feedback to employees to encourage accountability and team development
Maintain a high level of professionalism, communication, and emotional intelligence while managing diverse teams in a fast-paced operational environment