Ops Supervisor Rail

Republic Services•San Francisco, CA

1d•$93,900 - $129,150

About The Position

Within a division, the Operations Supervisor – Rail supervises operations activities within a segment of the business unit. The role oversees operations clerks and other personnel responsible for rail container dispatching, tracking, rail bill payment, and rail contract administration. Working with the Operations/Division Manager and General Manager, the supervisor implements tactical initiatives to drive functional excellence and achieve budget goals. The role supports Republic personnel and subcontractors operating rail yards and ensures adherence to safety, environmental, operating, regulatory, accounting, ethics, and other standards. It delivers safety, customer experience, and efficiency while supporting employee engagement. The supervisor provides safety leadership, works to remove unsafe conditions, partners with maintenance to keep equipment operational and compliant, and oversees safety and accident-prevention programs. The role serves customers, resolves unusual service requests, equipment breakdowns, and schedule changes through timely communication, and addresses customer issues. It establishes productivity goals, manages labor hours and disposal expenses, works with rail service providers to optimize efficiency, and supports rail-yard operations and system utilization. The supervisor also builds a collaborative team, develops employees, and provides coaching toward career advancement.

Requirements

High school diploma.
Lead or supervisory experience.
Experience processing rail billing, tracking rail shipments, and performing rail contract administration tasks.
Experience working directly with Class 1 rail service providers.
Experience coordinating direct (as stated in the posting).
Ability to direct a large staff.
Process-oriented and results-oriented, with a commitment to organizational success and the ability to marshal resources to accomplish goals and objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.

Responsibilities

Provide leadership and communicate safety goals and objectives.
Work to remove unsafe conditions or situations from the rail system.
Partner with maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement and maintain an effective loss-control and safety program.
Engage employees in safety through personal example and active outreach.
Provide customer service that meets or exceeds expectations.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the overall customer experience.
Represent the Company positively to drive customer satisfaction and loyalty.
Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses according to established plans.
Work with rail service providers to optimize rail-service efficiency.
Support daily operations and system utilization for Republic personnel and subcontractors operating rail yards within the rail system.
Execute operational plans to help achieve or exceed the division’s budgeted goals.
Support service delivery and maintenance’s operational role in fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.