Operations Supervisor, NFS

Mass General Brigham•Newton, MA

11d•Onsite

About The Position

Responsible for overseeing the daily operations of the department including providing cafeteria services, catering and ensuring the efficient and high-quality delivery of nutrition services while maintaining compliance with health and safety standards.

Requirements

Management Experience 3-5 years required
Knowledge of food safety regulations, nutrition principles, and dietary requirements for various patient populations.
Leadership and interpersonal skills with the ability to motivate and inspire teams with varied experiences and viewpoints
Excellent organizational and problem-solving abilities to oversee food service operations efficiently.
Budgeting and financial management skills to support departmental operations within allocated resources.

Nice To Haves

Bachelor's Degree Foodservice Management NOT required, nor bachelor's degree Related Field of Study required
Knowledge of healthcare-specific dietary requirements and therapeutic diets is advantageous.
Food Service Experience 5-7 years preferred

Responsibilities

Supervise and coordinate the day-to-day activities of the Nutrition and Food Services department, including meal preparation, meal assembly, and meal delivery to patients and cafeteria customers.
Ensure the timely and accurate production of meals, adhering to established recipes and portion control standards.
Maintain adherence to food safety, sanitation, and infection control standards in food preparation and service areas.
Conduct regular inspections and audits to ensure compliance with regulatory and accrediting agency requirements.
Recruit, train, and supervise food service staff, ensuring they are knowledgeable about food safety protocols, patient diet orders, and customer service.
Address customer inquiries, complaints, and feedback promptly and professionally.
Assist in developing and managing the department's budget, ensuring cost-effective operations without compromising food quality and safety.
Ensure staff are trained in safe food handling practices and provided with necessary personal protective equipment (PPE) and safety resources.