Operations Supervisor - Litigation
About The Position
The Operations Supervisor will supervise, coordinate and train the team to support Enterprise Servicing and Recovery strategies. This role requires the application of technical and analytical skills to oversee tasks, volumes, and workflow related to loan adjustments and documentation for civil litigation judgment orders and other miscellaneous loan adjustments. The supervisor will implement, document, and perform self-audits on area policies and procedures to ensure high levels of accuracy and compliance. This leadership position demands strong team leadership skills, positive influence, and adaptability. OneMain Financial, established in 1912, is a leader in providing nonprime customers with responsible access to credit, aiming to improve the financial well-being of hardworking Americans. The company offers personal loans, credit cards, and other products to help customers achieve their financial goals. OneMain is committed to an inclusive culture, career development, and community impact, with team members serving millions of customers across over 1300 community branches and online.
Requirements
- High School or GED.
- Prior supervisory experience over a group of 8 to 15 team members.
- Sound judgment in problem solving and solutions to minimize risk.
- Practical judgement in supervision and scheduling of assigned staff.
- Skills to motivate and encourage staff members.
Nice To Haves
- Some college/technical training.
- Some experience with civil litigation, court judgements, or legal documentation.
- Internal systems experience preferred.
Responsibilities
- Providing direct supervision of assigned staff, while coordinating workflows to maintain departmental efficiency and effectiveness.
- Build and maintain an inclusive, positive work environment for all team members.
- Collaborate with other department leaders and partners to ensure proper account handling and workflow.
- Monitor performance and productivity standards that will accomplish objectives.
- Establish and maintain current policies and procedures within the department.
- Interviewing and participating in the selection of new employees.
- Participation in the evaluation, promotion and coaching of assigned staff.
- Maintaining open communication with assigned staff, including regular staff meetings and individual monthly performance reviews.
- Developing and implementing ongoing training programs to complete objectives.
- Maintaining a proper work schedule to support your department of responsibilities.
- Utilizing monitoring systems to ensure compliance to quality programs and expectations.
- Provide coaching and development of employees.
- Maintaining appropriate position documentation.
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
