Operations Supervisor II

CMA CGM•Pooler, GA

37d•$66,000 - $74,000•Onsite

About The Position

CEVA Logistics is seeking an Operations Supervisor II to oversee daily operations of international transportation and warehouse operations. This role involves supervising and coordinating activities in the warehouse and shipping areas of a customer facility, while providing proactive customer service to internal and external customers. The ideal candidate will be known for their leadership skills and passion for coordinating international transportation and warehouse operations.

Requirements

High School Diploma or GED
Minimum four years related experience
Minimum two years supervisory experience
Ability to operate hand and power tools, including hand truck, pallet jack, fork lift, and related warehouse equipment.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization.
Customer focused. Makes customers and their needs the primary focus of one’s actions, developing and sustaining productive relationships.
Experienced in taking action that is consistent with available facts, constraints and probable consequences.

Nice To Haves

Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
Three years of industry experience preferred.

Responsibilities

Develop and maintain excellent customer service to internal and external customers at all times.
Maintain performance statistics.
Assist in the retention and training efforts of staff and of customers.
Review and monitor shipment documentation for accuracy.
Provide responsible supervision and control for all departmental activities.
Ensure all policies and procedures are consistently administered.
Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
Communicate with operations manager regarding progress and problems or issues.
Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
Address all employee performance problems promptly and directly in accordance with personnel policies.
Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
Effectively participate in and/or supervise department projects related to assigned area of responsibility.
Performs other duties as assigned.

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
Pet insurance
Multiple health plans (company contribution to health savings account)
Prescription coverage
Dental coverage
Vision coverage
Company paid life insurance
Company paid accident insurance
Company paid short-term disability coverage
Company paid long-term disability coverage
Employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.