Operations Supervisor I (37 Hours)

River City Bank•Arden Arcade, CA

14h•Onsite

About The Position

Under limited supervision, this role coordinates the daily activities of the branch service staff, ensuring that bank customers are provided with professional service and accurate transaction processing. The Operations Supervisor I possesses comprehensive knowledge of banking regulations, policies and procedures, and Bank products and services. This role also performs all job functions of a Branch Services Specialist, including transaction processing and new account opening. Additionally, the Operations Supervisor I provides job training to Branch Services Specialist staff and offers ongoing input on employee job performance to the Banking Center Manager. This position is responsible for the branch in the absence of the Banking Center Manager.

Requirements

High School diploma or general education degree (GED)
Three years of applicable banking teller and operations experience
Including some supervisory and leadership experience
Excellent customer service, communication, interpersonal and problem-solving skills
Proficient in the use of personal computers and related software
Ability to work varied days/hours as business dictates

Nice To Haves

Some college coursework preferred

Responsibilities

Under the direction of the Banking Center Manager, acts as a lead and provides supervision to the Branch Services Specialists.
Provides functional guidance and coordinates daily work activities of branch staff; ensures that all security, audit, and customer service standards are met or exceeded.
Approves customer transactions in accordance with established authority levels/limits.
Oversees daily balancing by Branch Services Specialists; ensures completion by end of each business day.
Completes and/or assists in the completion of cash counts and the monitoring of the branch daily over/short report.
Reviews daily NSFOD report.
Performs operational certifications and verifications as assigned.
Accepts and processes deposits, loan payments, cashes checks and processes other transactions according to established procedures.
Opens new accounts accurately following established procedures and obtains supporting documentation as required.
Provides ongoing on-the-job training to employees on various branch, bank and Branch Services Specialist functions and procedures.
Reviews BSS Development Plans with employees to ensure they are on track and progressing in their training to promote to next level.
Motivates and coaches staff on all aspects of customer service and operations.
Supervises branch staff and audits their activity on a regular basis. Reviews signature cards, CTRs, and other work product of the branch sales and operational staff, makes necessary corrections, and provides feedback/coaching/training to improve performance.
Assists Banking Center Manager in completing quarterly and annual performance appraisal documents.
Oversees provision of exceptional customer service and effectively resolves escalated customer problems, issues and requests.
Develops and maintains productive working relationships with customers that allow Net Promoter Score and business development goals to be achieved.
Maintains comprehensive knowledge of all deposit, loan, and mortgage products.
Keeps customers informed of Bank services and policies.
Maintains a current knowledge of bank regulations. Ensures compliance with all Federal, State and Bank policies, procedures and regulations.
Performs various other duties and projects as assigned.