Operations Supervisor I - Clayton, IN
About The Position
CEVA Logistics is seeking an Operations Supervisor I to supervise the daily operations of the Logistics Department. This role involves document preparation and traffic coordination for inbound consolidations, ensuring cost-efficiency and adherence to defined standards. The supervisor will oversee all department activities, provide training and quality management, conduct performance reviews, and address employee performance issues. The position also requires developing excellent customer service, managing documentation, processing inbound documentation, providing quotations, updating customer profiles, and monitoring pre-alerts to ensure timely freight arrival and customer notification.
Requirements
- High School Diploma or GED
- Minimum 4 years related experience
- Minimum 1 year of supervisory or lead experience
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Ability to add, subtract, multiply and divide using units of US and/or international currency, weight, volume and distance measurements.
- Demonstrated leadership ability.
- Ability to allocate work assignments and/or responsibilities to others to maximize the organization's and the individual's effectiveness.
- Customer focused. Ability to make customers and their needs the primary focus; developing and sustaining productive relationships.
Nice To Haves
- Bachelor’s Degree in Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
- Minimum 3 years of industry experience preferred.
Responsibilities
- Supervise and provide control oversight for all department activities.
- Provide training and quality management activities to assigned staff.
- Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies.
- Develop and provide excellent service to internal and external customers.
- Set up files for all documents and records relevant to the consolidation.
- Receive, review and process inbound documentation for an assigned base of accounts.
- Provide written quotations as requested by customers.
- Ensure Customer Profile information is entered and updated in the system.
- Manage pre-alerts daily to determine whether freight is arriving as expected.
- Follow-up with carriers to confirm arrival time and notify customer of status.
- Ensure documents reach branch within one working day of freight arrival.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Pet insurance
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short-term disability coverage
- Company paid long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
- 401(k) with company match
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
