Operations Supervisor I

San Bernardino Superior Court•San Bernardino, CA

11d•Onsite

About The Position

Under general supervision, schedules, supervises and reviews the work of subordinate employees engaged in court operations, document processing and/or courtroom support function; and performs related duties as assigned. Operations Supervisor I is an entry level supervisor in the Operations Supervisor class series. Incumbents oversee the functions, operations and staff of an assigned court section. Incumbents are responsible for conducting employee training, preparing performance evaluations and providing feedback to staff to improve performance and productivity. Incumbents develop procedures and materials to improve service. Incumbents are expected to exercise discretion in carrying out responsibilities independently, with a thorough understanding of court policies, procedures and customer service issues. Operations Supervisor I is distinguished from Operations Supervisor II in that incumbents in the latter class supervise and direct the work of court operations units that may include subordinate supervisors. Employees in this class may report to an Operations Supervisor II or a Court Operations Manager.

Requirements

Graduation from high school or GED and three (3) years of increasingly responsible court experience performing court services duties and functions, or an equivalent combination of education, training and experience.
Resumes will not be accepted in lieu of the required application and supplemental application.
All experience referenced in your responses must be included in the Work Experience section of your application. Do not refer reviewers to a resume or other documents.

Responsibilities

Assigns, schedules, supervises and evaluates the work of section staff; implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.
Participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with court Personnel Plan policies and labor contract agreements.
Provides day-to-day oversight and works with staff to ensure a high-performance, customer service oriented work environment that supports achieving the court's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned area of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
Interacts with managers and judges on operational, scheduling or processing issues; implements and revises work programs, plans, processes and procedures to achieve section objectives consistent with established statutory, rule and policy requirements and court service quality expectations; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.
Monitors workflow and assigns work priorities to ensure efficient, timely and accurate operations; coordinates, collects and compiles statistical workload reports.
Interprets policies and procedures for employees through staff meetings, instructions, procedures and other means; informs staff of procedural changes pertaining to new legislation.
Approves employee time reports; maintains attendance records; approves time-off requests.
Acts as liaison between administration and support staff; consults with representatives of other divisions, departments and outside agencies on matters affecting the unit.
Oversees and participates in performing account reconciliation and cash management duties.
Explains applicable laws, rules, policies and procedures on difficult and complex issues to litigants and the public; responds to complaints requiring the interpretation of law and court policies.
Performs a wide variety of technical court operations duties as necessary to provide backup coverage to other staff in the work unit or when filling in for courtroom staff as assigned.
Under direction may assist in the preparation of court calendars pursuant to judicial changes or requests and administrative restructuring; may work with supervising judges in assigning cases to open courtrooms; may obtain the services of pro tem judges, court reporters and court interpreters.
May serve on court-wide committees; performs special projects as assigned.
Performs other duties as assigned.