Operations Supervisor, Grease Trap Services (Afternoon Shift)

Walker • Toronto, ON

19h • CA$57,000 - CA$62,000 • Onsite

About The Position

Reporting directly to the Operations Manager, the successful candidate is responsible for the operations including training technicians in a union environment, quality control of service, Health and Safety, MTO and MOE requirements, fleet allocation, truck maintenance issues, and documenting process and procedures. Salary expectations for this position is between $57,000-$62,000 per year based on qualifications and experience.

Requirements

• Minimum High School graduation or equivalent plus specialized courses equivalent to a one-year diploma or an equivalent level of education.
• Greater than three years but less than or equal to four years of customer service and supervisory experience.
• A valid G Class Ontario License.
• Superior levels of customer service, interpersonal and communication skills to promote and foster relationships with colleagues, existing and potential customers, government agencies and industry associates.

Responsibilities

• Supervising the day-to-day activities of the operations at the Toronto plant location.
• Supervising a team of employees in a union environment and adhere to the policies and procedures.
• Work closely with all levels to develop and enforce division quality, health and safety and productivity goals while ensuring all targets are met and maintained.
• Health and safety training and conduct quarterly inspections addressing issues and enforcing safety requirements.
• Human resources functions including hiring, responding to disciplinary issues, working and maintaining relations with union and HR, bi-weekly payroll through auditing and approving technician hours worked, technician’s vacation, payroll and bonuses.
• Ensures truck routes are progressing and managed efficiently on a daily basis through Customer Relations Management software. Liaisons with logistics team and addresses issues as required.
• Review driver board to ensure volumes are appropriate to vehicles assigned to routes, routes are in progress, and case files are actioned in a timely manner.
• Dealing with phone calls and emergencies during supervisor shift.
• Ensure quality standards through conducting site and worker inspections and providing additional training as required.
• Monitor driver logbooks, equipment availability and inventory to ensure the technicians have the tools required.

Benefits

• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• A workplace that provides the best health & safety practices in industry
• Give back to your community with two paid volunteer days annually and opportunities to become involved in events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED