Operations Supervisor - Electric Metering

Xcel Energy•Denver, CO

6d•Onsite

About The Position

This position is a Standard Operations Position within Xcel Energy. The role involves supervising a high-performing operations team to ensure the safe, efficient, and cost-effective use of resources in accordance with policies and procedures. The supervisor will also be responsible for assuring safe, reliable, and compliant operations, ensuring customer satisfaction, and promoting the consistent and effective use of standard tools and processes. Additionally, the role supports the attainment of corporate and business unit goals and objectives, as well as process and performance metrics, and serves as a key communicator of strategic and operational changes.

Requirements

Three or more years in design, construction, operations, engineering or maintenance of utility systems/power generation plants or related industries/fields.
Demonstrated knowledge and experience in specific functional area standards, procedures, and applicable government/environmental regulations.
Operational knowledge of work and asset management and analytical/reporting applications.
Effective change leader with demonstrated ability to effectively communicate company/business area strategies and objectives to various stakeholders.
Proven results at achieving performance and operational metrics and driving process adherence.

Nice To Haves

Associates or technical degree preferred.
Previous electric metering experience.
Informal leadership or supervisory experience.
Demonstrated experience working as/with bargaining unit employees.
Completion of an approved apprentice program in an appropriately related craft.
Demonstrated understanding of utility finance.
Ability to work escalated operations during rough storms.

Responsibilities

Provide visible safety leadership and drive real-time safety accountability through safety meeting facilitation, job briefs, audits, training, accident investigation/event assessment, and job site observations, in partnership with the Safety Consultant.
Evaluate team performance based on operational efficiency, reliability, and quality metrics; monitor trends, and take corrective action.
Ensure and reinforce the importance of process adherence and data integrity.
Identify continuous improvement opportunities and drive the adoption of process changes through effective communication of expectations and objectives.
Be responsible for crew productivity and quality of execution.
Maintain a consistent presence in the work environment.
Assist in removing barriers related to pre-requisites, materials, stakeholders, and other issues.
Align crew skills and availability to work activities through coordinators, planners, and schedulers, prioritizing customer satisfaction and reliability.
Recruit talented employees, establish clear performance expectations, and effectively manage performance.
Provide training, coaching, and oversight, and drive employee engagement.
Provide input and leadership in addressing bargaining unit issues, grievances, corrective actions, and future development.
Build and maintain effective internal and external relationships.
Be knowledgeable of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
Coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
Support and ensure required compliance/technical training is completed.
Establish, monitor, and track processes to ensure regulatory compliance.